Refund Policy

Room Rentals:

An applicant can request a refund 48 hours prior to scheduled event date. The request must be made in writing. If a cancellation occurs within 48 hours of a scheduled rental, you forfeit the rental fees and deposit. All refunds will take at least two weeks and will be in the form of a check from the City of Delray Beach. If a security deposit is paid by check, refunds will only be sent after your check has cleared the bank.

Pavilion Rentals:

There are no refunds. We only offer date or location changes within 48 hours of the date of reservation. If there is not another date in mind, a credit will be applied to your household and return the deposit.

Activities:

A participant can request a refund 3 days prior to the start of the activity/program; a letter is required from the participant or participant’s parent or guardian. A refund will be issued if the participant does not make the team, if an injury occurs that does not allow the participant to continue in the activity/program, or an emergency such as illness, bereavement, etc. No other reasons constitute the issuance of a refund after the activity/program has started.

Creative Arts School:

Creative Arts School Refund Eligibility: Full Refund: 1. Students are eligible for a full refund if they cancel their enrollment no later than seven days before the first day of class. 2. Partial Refund: If cancellation is requested no later than four business days after the first day of class, students are eligible for a 50% refund. 3. No Refunds: If cancellation is requested more than four business days after the first day of class, no refunds will be issued under any circumstances.

Special Circumstances: Students will receive a full refund if the Creative Arts School cancels a class due to insufficient enrollment or unforeseen circumstances. Medical Exceptions: Students who cannot continue in their class due to a serious medical condition may be eligible for a prorated refund. Medical documentation will be required, and each request will be reviewed case-by-case.

Processing Refunds: Refunds will be processed by check. To initiate a refund, students must contact the school's administrative office either by email or in writing, providing the necessary details for the refund request.